Terms and conditions

These general conditions of sale are intended to inform any potential consumer, natural or legal person on terms and conditions under which the company Kaerus Trade (owner of the site www.kulture-moto.fr) conducts the sale and delivery of products ordered. These terms and conditions also define the rights and obligations of the parties under the sale of goods by the seller to the consumer. They apply, without limitation or qualification, to all sales by the seller of products offered on its website:www.kulture-moto.fr
All control passage on this site implies acceptance of these conditions.

SECTION 1 – PRICE

The prices of our products are indicated in euros (€) including French VAT rate (20%), subject to a modification of the French VAT rate. Prices are quoted excluding postage costs, charged in addition to the price of products purchased according to the amount of the order (free from 79 euros)

  • All orders whatever their origins are payable in euros
  • Kulture Moto reserves the right to change prices at any time, but the products will be charged on the basis of rates in effect at the time the order is registered subject to availability on that date. This modification will be notified to the buyer before ordering.
  • The VAT rate indicated on the order form be that applicable on the day of the order.
  • The VAT rate applicable whatever the origin of the buyer is the sellers rate, that is a 20% rate.
  • If the delivery takes place outside the European Union, formalities and custom duties remain the exclusive responsibility of the buyer.

 

SECTION 2 – RESERVATION OF OWNERSHIP

All products purchased on the website www.kulture-moto.fr remain the property of the Kaerus Trade Company (owner of the site www.kulture-moto.fr) until full payment is received.

SECTION 3 – ORDER

Orders placed on www.kulture-moto.fr website are subject to several steps that are validations by clicking made by the buyer. The final validation during the ordering process means an acceptance agreement of these Terms and Conditions.

SECTION 4 – VALIDATION

The consumer must be informed by the seller about the product’s essential features.  That being said, you acknowledge having read and accepted these Terms and Conditions before placing your order.

SECTION 5 – COMMITMENT

When the customer confirms the order, this validation is acceptance of these Terms and Conditions. Its application can not be questioned, except by retraction within 30 days from the date of order.

SECTION 6 – ORDER CONFIRMATION

According to article 1369-2 of the Civil Code, the seller Kulture Moto, agrees to confirm the customer’s order through a receipt sent by email within 24 hours. It will specify the content, its cost, the chosen payment method and delivery terms.

SECTION 7 – EVIDENCE

Unless proven otherwise, the data recorded on the website www.kulture-moto.fr remain archived by the seller; constitute evidence of all transactions made between Kulture Moto and its customers.

SECTION 8 – AVAILABILITY

As stated in article 1369-1 of the Civil Code, the products offers and prices displayed on the website www.kulture-moto.fr are valid as long as they are visible on the website, within the limits of available stocks. Concerning the products not stocked in our warehouse, our offers are valid subject to availability from our suppliers. In this case, information on products availability is provided when placing the order.

For motorcycle parts a supplying time may be needed up to 20 days, the seller will not be responsible for the supplier’s delay.

For motorcycle gear a supplying time may be needed up to 14 days, the seller will not be responsible for the supplier’s delay.

Information comes directly from our suppliers, errors may occasionally occur.

In the event of product unavailability after placing an order, a notification will be sent by email or mail as soon as possible.

SECTION 9 – SHIPPING AND RETURN

  1. 1.      Delivery time

Products purchased on the website www.kulture-moto.fr are shipped according to modalities defined in the section “Shipping” after payment confirmation. Products are shipped to the address you provided during ordering process.

Delivery time can be up to 15 days, the seller will not be responsible for the carrier’s delay in the event of force majeure.

If the payment is made with credit card or private card, delivery time displayed corresponds to order processing and average delivery time usually observed.

  1. 2.      Shipping cost

For more detail concerning the shipping cost, refer to the “Shipping” page by clicking the following link - Shipping.

  1. 3.      Delivery issue

You must notify on the delivery note presented by the carrier or to your postman or post office, all the reserves on the delivered product (damaged, opened…) within 3 days of receipt of the product. If the package appears lost or not received, thank you for contacting us at contact@kulture-moto.fr or (+33)9.54.88.32.72 as soon as possible so we can perform a verification with delivery services.

  1. 4.      Return

Returns transport fees can be supported by Kulture Moto. In case of return for an exchange of product, shipping costs are prepaid by Kulture Moto (except for international shipping). In case of return for reimbursement, shipping costs must be paid by the customer and can be deducted from reimbursement if the return shipping is handle by Kulture Moto. Any request for return/exchange must be done on our website via our contact page or directly by mail to contact@kulture-moto.fr. Any return without Kulture Moto prior agreement will remain at the customer’s charge.

The products must be returned in their original packaging undamaged, complete, label still attached, ready to be sold as new.

Kulture Moto reserves the right to refuse the exchange or refund a product when it had been damaged, or would not be in its original condition or the retraction period has been exceeded.

International returns are note supported.

SECTION 10 – PRODUCT COMPLIANCE

Kulture Moto is committed to refund or exchange any products that do not match your order. In this case we thank you to contact us at contact@kulture-moto.fr or (+33)9.54.88.32.72 and wait our requirements for returning the product (see section 9.4 Return).

Kulture Moto will proceed to exchange or refund of the product. The request must be made within 30 days from order date. After that time, claims will not be accepted. Products must be returned in the original packaging undamaged, complete, label still attached, ready to be sold as new.

Kulture Moto reserves the right to refuse the exchange or refund a product when it had been damaged, or would not be in its original condition or the retraction period has been exceeded.

SECTION 11 – SECURED PAYMENT

The payment of your purchases can be made by several online methods with credit card: Visa, MasterCard, other credit cards and PayPal.

Kulture Moto checks all orders validated on its website. These controls are designed to protect Kulture Moto from scammers.

Our services may be brought to ask any document needed to unblock your order: proof of address, proof of debit in your name or proof of address of the person registered on the shipping address. These requests will be made by email:

  • For any order that has a different shipping address than billing address
  • For new customers
  • For any order over 150€

 

SECTION 12 – REFUND

In the cases referred to Section 5, refunds will be made in a period less or equal to 15 days after receipt of the goods by our services.

Refunds will be made accordingly to your original payment between credits, re-credit of your bank account or sending a check to the customer’s billing address who placed the order.

SECTION 13 – RETRACTION & MONEY BACK

  1. 1.      Right of retraction

You have the right to retract from this contract without giving any reason within thirty (30) days from the date of order.

The retraction period expires thirty (30) days after the reception of the order.

To apply the right of retraction, you must notify us your decision to retract from this contract through an unequivocal statement (e.g. letter sent by mail, fax or email). You can use the model of retraction form but it’s not mandatory.

In order to respect the retraction period, you only have to send your communication concerning the application of the right of retraction before the expiration of the retraction period.

  1. 2.      Effects of retraction

If you retract from this contract, we will refund all payments received from you including shipping costs (except for the additional costs from the fact that you have chosen, if necessary, a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event, not later than fourteen (14) days from the day we are informed about your decision to retract from this contract. We will refund using the same payment method you have used for the initial transaction, unless you expressly agree to a different way; in any event, the reimbursement will not cause cost to you.

Instructions for completing the information

Where you, or a third party other than transport and indicated by you takes physical possession of the property.

Insert your name, address and, when available, your telephone number and email address.

You can also complete and submit the model of retraction form or any unequivocal statement by clicking on this link. If you use this option, we will send immediately a receipt of retraction on a durable support (e.g. by email).

We may withhold reimbursement until we have received the goods or until you have provided evidence of shipment of the property, whichever is the earliest of these facts.

You must send or return the property to:

Kulture Moto / Kaerus Trade

14 rue des Tournesols

62223 Sainte Catherine

FRANCE

Without undue delay and in any event, not later than fourteen (14) days after you have contacted us to retract from this contract. This deadline is met if you send back the goods before the expiration of the fourteen days period.

We will cover the cost of returning the property.

Your responsibility is taken only in respect of the depreciation of the property resulting from the handling other than those necessary to establish the nature, characteristics and the functioning of the property.

  1. 3.      Exchange

In the event that an item does not give you complete satisfaction, you have the option for 30 days after receipt of your order to request an exchange. The return conditions are identical to those listed in Section 13.2.

SECTION 14 – PAYMENT

  1. 1.      Credit Card

The credit card payment will be on a secure page of our bank CIC. Therefore any confidential information concerning the payment passes on the website www.kulture-moto.fr.

  1. 2.      PayPal

By choosing this payment method you will be redirected to a secure page where PayPal payment will be safe. Confirmation of payment will result in the confirmation of the order.

  1. 3.      Chèque

To pay by check, the customer must send by mail a check established to Kaerus Trade order specifying the order number. Your order is reserved for a period of 7 days. The shipment of the order will be processed once the check cashed.

Send your check to the following address:

Kulture Moto / Kaerus Trade

14 rue des Tournesols

62223 Sainte Catherine

FRANCE

SECTION 15 – INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on www.kulture-moto.fr are reserved under copyright as well as intellectual property and for the world. Therefore and in accordance with the Code of Intellectual Property provisions, the only authorized use is personal, subject to several rules, even more restrictive than the Code of Intellectual Property. Total or partial reproduction of www.kulture-moto.fr website is strictly prohibited.

SECTION 16 – PERSONAL INFORMATION

The information and data about you is necessary to manage your order and our trade relations. They can be sent to companies such as those responsible for the execution of services and other for their management, implementation services and orders management, processing and payment. This information and data is also stored for security purposes, to meet legal and regulatory obligations and also enable us to improve and personalize the services we offer and the information we send you.

 

According to the (French) Data Protection Act of January, 6th 1978 and to the General Data Protection Regulation (GDPR) implemented on May 25, 2018, you can assert your rights relating to your personal data collected for the execution of orders placed on Kulture-moto.fr and particularly a right of access, rectification, modification and erasure of your personal data. To do this, simply log in to your online customer account, or contact us via our contact form on our page https://www.kulture-moto.fr/en/contact-us, or finally send us an e-mail directly to contact@kulture-moto.fr, indicating your last name, first name and e-mail address, as well as the subject of your request.

 

Depending on your choices made during the creation or consultation of your account, you may receive special offers from our website www.kulture-moto.fr. By choosing "Sign up for our newsletter! », you will receive from time to time emails with our latest offers. By choosing "Receive special offers from our partners!", you may receive offers from our partners. As stated earlier in this article, you can unsubscribe at any time directly to your online account or contact us to modify your choices and request the cancellation of your subscription.

 

Being attentive to the quality of our service and to your needs, Kulture Moto also allows you to express your satisfaction. To do this, when placing your order you agree that your personal data and those relating to your order are transmitted to our partner TrustedShops who independently manages the collection of customer reviews for our site. Thus you will receive by email an invitation from this partner to express your opinion if you wish. As stated earlier in this article, you can contact us at any time assert your rights relating to your personal data collected.

 

Our website is also designed to be particularly attentive to our customer’s needs. This is among other things why we use cookies for which your consent is requested during your visit on our website. Cookies are intended to signal your visit on our website. Cookies are therefore used by www.kulture-moto.fr only in order to improve the personalized service that is offered to you. As stated earlier in this article, you can contact us at any time to assert your rights relating to your personal data collected.

 

SECTION 17 – APPLICABLE LAW / LITIGATION

This contract is subject to French Law. The original language of this contract is the French language, translated to English for international use. In case of litigation with professionals and / or traders, the French courts will have jurisdiction.

SECTION 18 – CLEARANCE SALES

Clearance sales items can not be returned or exchanges outside the statuary retraction period of 14 days.

SECTION 19 – MOTORCYCLE PARTS

For a proper use of motorcycle parts, please refer to the manual containing the complete of features and installation instructions.

Motorcycle parts must be installed by a professional; otherwise the warranty may be void.

The company Kaerus Trade (owner of the site www.kulture-moto.fr) will in no way be held responsible for any issue and / or misuse of motorcycle parts, and for use of motorcycle parts and accessories not approved for use on public roads. 

SECTION 19 – MOTORCYCLE GEARS

The company Kaerus Trade (owner of the site www.kulture-moto.fr) will in no way be held responsible for any issue and / or misuse of motorcycle equipments and gears which are not homologuated for road use.

 The present Terms and Conditions can be downloaded at any time.